Client Payment Policy

1. Standard Payment Window:

• Invoices are due within 15 days from the invoice date, unless otherwise specified in the client agreement.

2. Accepted Payment Methods:

• Payments can be made via credit card, ACH transfer, or check.

1. Grace Period (Up to Day 15):

• A 15-day grace period will be extended beyond the invoice due date without penalty. This allows flexibility for unforeseen circumstances.

2. Communication and Resolution (Day 18 – 30):

• First Reminder: A polite reminder will be sent 3 days after the due date. (Day 18)
• Second Reminder: A follow-up will be sent 10 days after the due date, including a breakdown of any late fees accrued. (Day 25)
• Final Notice: At 15 days overdue, a final notice will be sent along with a late fee invoice. (Day 30)

3. Payment Plans (Prior to Day 30):

• If a client anticipates difficulty in making a payment, they may contact us to request a payment plan. Payment plans must be agreed upon in writing before the account becomes 30 days overdue. The Late Fee will not take effect if properly communicated and payment plan expectations are met.

4. Late Fee (Day 30):

• After the grace period, a late fee of 2% of the overdue balance will be applied per month, compounded monthly. The minimum late fee is $25.

5. Communication and Resolution (Day 45-60):

• Potential Suspension Reminder (Day 45)
• Potential Suspension Reminder (Day 55)
• Potential Suspension Reminder (Day 58)
• Final Suspension Reminder (Day 59)

6. Service Suspension (Day 60):

• Services may be temporarily paused if an invoice remains unpaid for 60 days beyond the due date. Services will resume once the account is brought current, including any late fees.

7. Service Reinstatement (Day 60-90):

• 1st Offense: Sign up for automatic payment or pay a $500 reinstatement fee.
• 2nd Offense: Required to sign up for auto-pay and $500 reinstatement fee.
• 3rd Offense: Circumstantial termination/offboarding. Executive meeting required.

8. Collections (Day 90+):

• Accounts that remain unpaid for more than 90 days may be referred to a collections agency or legal counsel.