SeedSpark provided ISS with an entire digital transformation roadmap. This transformation consisted of a new network management, Meraki. This cloud-managed solution provided centralized management, diagnostics, and monitoring of the ISS network and mobile devices which enabled the company to focus on new business opportunities with reduced operational costs. SeedSpark implemented a cyber-security program which protected all sensitive data from any potential cyber-attacks.
ISS is an investigative and security services agency that was formed in 2004. Their extensive experience in security and law enforcement allows them to follow a strategical set of investigations and assessments and come up with a specialized plan to meet each and every client’s unique needs.
ISS engaged with SeedSpark in 2015 as their growth partner and shepherd along the path of digital transformation designed to bring its infrastructure in the 21st century and leverage modern technology to meet the current and future needs of their clients when they began to stumble upon numerous concerns. Client transactions were being broken, servers were crashing, and ISS found itself unable to efficiently provide key deliverables, such as background checks and investigations, due to outdated software. This was preventing ISS from acquiring new clientele who had more stringent vendor qualifications. The ISS website was outdated and failed to adequately identify its ideal client and position the company favorably in the marketplace, which was further doing damage to growing the business they deserved. ISS’s previous MSP provider being unresponsive and the use of an out of state development shop was going to make SeedSpark’s job challenging at best.
A Custom Solution for Increased Efficiency
SeedSpark provided ISS with an entire digital transformation roadmap. This transformation consisted of new network management, Meraki. This cloud-managed solution provided centralized management, diagnostics, and monitoring of the ISS network and mobile devices which enabled the company to focus on new business opportunities with reduced operational costs. SeedSpark implemented a cybersecurity program which protected all sensitive data from any potential cyberattacks.
Further protection of data was provided by SeedSpark’s Solution, which ensured that all data will be immediately restored and all systems would be back up and running in a flash if a disaster were to occur. All ISS desktops and laptops are kept at peak proficiency with remote troubleshooting, malware threat removal and anti-virus, Microsoft patches and updates, and onsite support when needed through SeedSpark’s endpoint management and monthly support. ISS was no longer losing business due to broken transactions and the inability of clients to submit work orders through SeedSpark’s custom-made application using a framework approach that administered enhancements and flexibility to meet the adaptive needs of ISS’ clientele. SeedSpark improved ISS’ overall telecom service through replacing their previous dying phone system with a Hosted VoIP. Lastly, SeedSpark worked diligently to create a brand-new ISS website featuring enhanced customer functionality and a refreshed ISS brand that better positions the company to attract its ideal client.
The Digital Transformation Continuum
This custom-made approach has resulted in improvements across all forms of technology and communications due to major upgrading of computers and the transition to the new Hosted VoIP. ISS can sleep well at night knowing that their data is now secure and can be easily restored minimizing downtime in the event of a natural disaster. The new application facilitates efficient client transactions and allows management to pursue new clients and participate in RFPs. The new website SeedSpark created has enhanced ISS’ position in the marketplace and accelerated their business processes tremendously. ISS will continue to invest in keeping software up-to-date, data secure, and proactive business continuity through SeedSpark.