MANAGED TECHNOLOGY

CASE STUDIES

We champion communication and teamwork for organizational effectiveness

The Situation

Red Moon is a marketing agency that represents some of the biggest brands in the world, such as Coca-Cola, Jack Daniels, and Cub Cadet. They specialize in event and experiential marketing. SeedSpark partnered with Red Moon to manage desktop, laptop, and mobile devices to ensure all employees have the technological support they need, along with up-to-date devices - no matter where their event schedule takes them.

 

The Challenge

 

The team at Red Moon was always on the go, meaning their technology couldn’t take a break either. Their only solution when a computer or mobile device failed or developed an issue was to troubleshoot the device on their own – often with little to no information technology understanding. This cost their team members a lot of wasted time, and in some cases, money.

 

The Dream

Up-to-date laptops, desktops, and mobile devices for all employees that would be updated, patched, protected, and supported by a team of knowledgeable technical specialists.

 

 

The Results

Red Moon now relies on various technology solutions provided by SeedSpark. Their devices are monitored and reported on regularly, so they can replace devices that are greater than 3-years old. Additionally, they use the SeedSpark hosted exchange for email that syncs to all devices instantly and SyncSpark, a file-sharing solution accessible by mobile devices. The SeedSpark managed services team supports all technology assets for Red Moon, which allows them to maintain uptime. If an individual problem arises, SeedSpark mitigates the issue in a timely manner through phone or remote login support.
SeedSpark’s technological support for Red Moon has allowed the on-the-go team to have peace-of-mind, knowing their devices are always kept current and issues can be resolved by the SeedSpark managed services team. Ultimately, saving time, money, and effort.

The Situation

Barefoot & Company has over one hundred employees specializing in home improvements, renovations, up fitting, and getting all the details of home remodeling perfect. Having their information highly available and highly secureis of utmost importance.

 

The Challenge

 

Using expenditures on on-premises technology to host things like email servers was not in the operational plan for Barefoot. Logistical matters of scheduling jobs and getting the crew the materials needed to complete their job was not managed in a web based platform. Instead, it was a mix of communication methods, including email, phone, paper, and post-its.

 

The Dream

Host more of the company’s resources off-site and still have an environment in which they can always access what is important to them. Move from local exchange to hosted exchange. Build an application where all their logistics could live. Keep all equipment up to date.

 

 

The Results

Barefoot & Co. has uninterrupted business processes that rely on cloud servers and virtual machines which saves them money with added protection from issues that could bring on premise equipment down. Anything they need from a technology solution stand point can be as simple as calling SeedSpark. Not only that, but they get a pro-active report from SeedSpark on what equipment is aging and needs to be replaced.

The Situation

Luquire George Andrews (LGA) is an advertising agency representing some ofthe region’s biggest brands. SeedSpark partnered with LGA to provide email via hosted exchange that is secure, up-to-date, and syncs to all their devices actively.

 

The Challenge

 

LGA’s on-site legacy exchange system, which allows a company to send and receive email was failing and the company was unable to communicate with their valued customers through email

 

The Dream

A hosted exchange solution that is off-site, secure, and always up-to-date. LGA needed email that worked all the time, on all their devices, without the hassle of worrying about updates or growing user base.

 

 

The Results

LGA no longer experiences email failures or issues, as they switched to SeedSpark’s hosted exchange. They also use hardware lifecycle management, remote backups, and full-service desktop management.
SeedSpark’s hosted exchange prevents many tech issues from arising, so LGA could continue to provide top-notch creative talent to their customers.


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